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TAWAL hosted its Clients During The Customer Experience Day 2022

• Event underlines TAWAL’s commitment to service excellence and world-class Customer Experience

Press Releases

Riyadh, October 19, 2022 - TAWAL, the leading integrated ICT infrastructure provider in the Kingdom, has arranged several Customer Experience Day events by inviting its MNO clients to attend the 2022 edition of its annual Customer Experience Events.

As part of its commitment to service excellence, by showcasing the company’s efforts to pioneer innovative solutions and offerings that meet the demands of its customers and achieve the goals of their partnership.

The events will provide a unique and timely platform for TAWAL to update clients on its latest news and developments while offering customers an opportunity to engage directly with TAWAL and discuss the challenges and partnership advancement. The events will enable TAWAL to learn more about its clients’ needs, providing all-important insights and instructive feedback that will go a long way toward improving its clients’ services.

Underlining TAWAL’s commitment to delivering the best possible Customer Experience for its clients, the events reiterates TAWAL’s dedication to its goal of being an enabler of success — for its partners.

Abdulrahman Al Moaiqel, Chief Commercial Officer, TAWAL, said: “Customer Experience is of the utmost importance to us at TAWAL, and informs everything we do. As the Kingdom’s leading integrated ICT infrastructure provider, we pride ourselves on listening to our customers and keeping our fingers on the pulse of what our clients want. We understand that CX starts with our stakeholders and are fully committed to catering to the needs of our entire value chain.”

He added: “While we have always been attentive to the needs of customers, we know that for us to accomplish our goals and fulfill the Kingdom’s considerable potential, we must remain as customer-centric as possible, paying even closer attention to our clients. We have developed a comprehensive CX Program to help us achieve this, keeping our clients top-of-mind and ensuring that we are best placed to continuously enhance the quality of our solutions and Customer Experience.”